Managed Services
Managed Services
AIBTICA’s Managed Services provide the operational backbone for enterprise technology. We take responsibility for the health, security, and performance of your applications and infrastructure, allowing your internal teams to focus on innovation. From L1/L2/L3 support to advanced SRE and cloud operations, we offer tiered service levels tailored to your uptime requirements.
Challenges We Solve
Unpredictable Incident Response
Without 24/7 coverage, critical issues surface during off-hours. By the time someone notices, user-facing systems have been degraded for hours.
Cloud Cost Sprawl
Teams spin up resources during development and forget to decommission them. Monthly cloud bills grow 15–30% year-over-year without corresponding business value.
Compliance Drift
Security configurations that passed audit last quarter quietly fall out of compliance as teams push changes. Manual auditing cannot keep pace with modern deployment velocity.
Our Approach
01
SRE Operating Model
We staff dedicated Site Reliability Engineers who share on-call rotations with your team, maintain error budgets, and treat reliability as a feature — not an afterthought.
02
FinOps Discipline
Monthly cost reviews with rightsizing recommendations, reserved instance planning, and automated shutdowns for non-production environments. Typical savings: 25–40% within 90 days.
03
Compliance as Code
Policy rules are encoded in Open Policy Agent and Terraform Sentinel. Every infrastructure change is validated against NESA, ISO 27001, and SOC 2 controls before it reaches production.
04
Proactive Monitoring
We define SLIs and SLOs for every critical service and alert on error-budget burn rate — catching degradation trends before they become outages.
99.95%
Average platform availability across managed clients
32%
Mean cloud cost reduction in the first 90 days
< 4min
Median incident acknowledgement time (P1 severity)
Industries We Serve
Frequently Asked Questions
We manage AWS, Azure, and GCP environments. About 60% of our Abu Dhabi clients run multi-cloud setups; we provide a unified operations layer across all three.
Yes. Our NOC operates around the clock from Abu Dhabi with escalation tiers and defined SLAs. P1 incidents are acknowledged within 5 minutes.
We manage hybrid environments including on-premise data centres, co-location facilities, and sovereign cloud deployments within the UAE.